Refund and Return Policy

Last Updated: 13.06.2026

At YIRUPIF, we are committed to your complete satisfaction. This policy clearly outlines our procedures for returns, refunds, exchanges, and warranties in accordance with Polish consumer protection regulations.

1. Return Contact Information

Company: YIRUPIF

Returns Email: contact (at) yirupif.icu

Phone: +48 22 104 58 73

Address: ul. Marszałkowska 84/92, 00-514 Warszawa, Poland

Support Hours: Monday-Friday, 9:00-18:00

2. Return Periods and Conditions

Standard Period

14 calendar days

From the date of product receipt or service agreement for a full refund (right of withdrawal under EU law).

Exchanges

30 calendar days

For exchanges for a different size, colour or model of the same product.

Defective Products

24 months

For products with manufacturing defects or not functioning as described (statutory warranty).

Digital Services

14 calendar days

For digital services that have not been completely downloaded or used (except where delivery has commenced with your consent).

3. Return Conditions

Mandatory Requirements:

Product Condition:

  • Unused (except for basic testing)
  • In original packaging
  • With all original labels intact
  • All accessories included
  • Instructions and manuals included

Required Documentation:

  • Original receipt or invoice
  • Order number
  • Completed return form
  • Buyer identification document
  • Photographs (if applicable for defects)

4. Products Not Covered by Return Rights

The following products are NOT covered by return rights, unless they have a manufacturing defect:

  • Personalised or made-to-order products
  • Personal hygiene products (cosmetics, perfumes)
  • Underwear and swimwear
  • Perishable products or those with expiry dates
  • Downloaded or used digital codes
  • Gift cards or promotional vouchers
  • Clearance items (final sale)
  • Products damaged by improper use

5. Return Process Step by Step

1 Submit Request

Contact our returns department via:

  • Email: contact (at) yirupif.icu
  • Phone: +48 22 104 58 73
  • Online chat (during working hours)

Response Time: 24-48 hours

2 Assessment

Our team will assess your request and provide:

  • Return Authorisation Number (RMA)
  • Shipping instructions
  • Prepaid shipping label (if applicable)
  • Return form

3 Ship Product

Send the product according to instructions:

  • Safe and appropriate packaging
  • Include all required documents
  • Use the provided shipping label
  • Keep the tracking number

4 Processing

Upon product receipt:

  • Complete inspection (1-3 working days)
  • Approval status notification
  • Refund processing
  • Final confirmation email

6. Refund Methods and Timeframes

Original Payment Method Refund Method Processing Time Fees
Credit/Debit Card Same card 5-10 working days No fees
PayPal Original PayPal account 3-5 working days No fees
Bank Transfer Same bank account 3-7 working days No fees
Cash (in store) Cash or store credit Immediate No fees
BLIK/Przelewy24 Bank transfer 2-5 working days No fees

7. Shipping Costs and Liability

We Cover Costs When:

  • Product is defective
  • We sent the wrong product
  • Product was damaged during delivery
  • Product description was incorrect
  • Purchases over 200 PLN

Customer Covers Costs When:

  • Change of mind
  • Wrong order from customer's side
  • Product not meeting expectations
  • Purchases under 200 PLN
  • Promotional or discounted products

8. Category-Specific Warranties

Electronics

Warranty: 24 months

Covers: Manufacturing defects, functional failures

Does Not Cover: Damage from misuse, liquid damage

Clothing & Footwear

Warranty: 24 months

Covers: Sewing defects, material flaws

Does Not Cover: Normal wear, improper care

Home & Furniture

Warranty: 24 months

Covers: Structural defects, material flaws

Does Not Cover: Normal wear, improper use

9. Dispute Resolution

Escalation Process:

  1. Direct Contact: Contact our customer support team
  2. Supervisor: If unsatisfied, request to speak with a supervisor
  3. Management: Escalation to management level for complex cases
  4. UOKiK: Right to file a complaint with the Office of Competition and Consumer Protection
  5. Mediation: Out-of-court mediation process

UOKiK Contact:

Phone: 22 55 60 333 | Website: www.uokik.gov.pl

10. Special Cases and Exceptions

Special Cases:

  • Seasonal Products: Extended period until end of season
  • High-Value Products (+2000 PLN): Individual assessment
  • Corporate Purchases: Special terms per contract
  • Imported Products: Extended timeframes due to international logistics
  • Special Offers: May have specific conditions

11. Contact and Support

Returns Department:

  • Email: contact (at) yirupif.icu
  • Direct Phone: +48 22 104 58 73
  • Online Chat: Available on the website

Support Hours:

  • Monday-Friday: 9:00-18:00
  • Saturdays: 10:00-14:00
  • Sundays: Closed
  • Holidays: Special hours

Average Response Time: 24-48 hours for email enquiries, immediately for phone calls during working hours.

Legal Framework:

This policy complies with Polish consumer law, civil code, and EU regulations. Your consumer rights are protected by law regardless of the terms of this policy.